Support

Sign a support agreement – get personalized advice!

No surprises and peace of mind.
If you enter into a support agreement with our technical support, you have personal advice at your fingertips.
Our customers are green to the core. With a support agreement, you’ll have personalized technical service at your fingertips and won’t have to spend time thinking about all the technical stuff – or the price. We offer two types of support agreements: a basic agreement and a plus agreement. Both agreements can be entered into for 1, 2 or 3 years.
Of course, there is also the option of support without an agreement with payment per time.

Should I choose Basic or Plus?

Below you can see what is included in the basic agreement and the plus agreement respectively:

Basic support agreement

  • 5 Hour phone and email support during normal business hours
  • Software for software updates (excl. installation and excl. version upgrades - e.g. from SL5 to SL6)
  • Support is provided on software user interfaces and the use of software
  • Support for I/O configuration
  • Advice and guidance on the use of the software and the installation conditions of the software, including advice, guidance and experience regarding Microsoft and antivirus programs

Plus support agreement

  • 10 Hour phone and email support during normal business hours
  • Software for software updates (excl. installation and excl. version upgrades - e.g. from SL5 to SL6)
  • Support is provided on software user interfaces and the use of software
  • Support for I/O configuration
  • 20% discount on the software price when changing versions of SuperLink
  • 10% discount on support technician hourly rate for onsite visits
Populær

No support agreement

  • Support without agreement: 1.113,- / hour. Invoiced per consecutive 15 minutes.
  • LCC and AMI Penta software for software update: 2500,-

Benefits of a support agreement

Want to make a deal - or just want to know more?

If you want to know more about the options, prices and conditions for a Basic and Plus agreement, you can read more by downloading the pdf file.

If you already know that you would like to enter into an agreement – or just want more information, you are very welcome to contact us.

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